ITIL® Practitioner course is a 2-day course leading to the ITIL® Intermediate Qualification, ITIL® Practitioner Certificate is a freestanding qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules leading to the ITIL® Expert in IT Service Management Certificate.
The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL® framework to support your business' objectives.
It is the next step after ITIL® Foundation for professionals who have already learned the basics of IT Service Management (ITSM).
ITIL® Foundation Certificate
ITIL® Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.
ITIL® Practitioner also covers three key areas crucial for success of any improvement initiatives:
The ITIL® Practitioner guidance follows 9 Guiding Principles:
3 Credit toward ITIL® Expert
105 minutes, Open Book
Online or paper (optional)
Scenario based, 40 multiple choice questions.
Passing score in 70% (28 correct answers)
Attending the course is NOT a must for exam take.
Professional accredit training by Accredit trainer who has at least 6 years of experience as ITIL® expert.
Accredited presentation and study notes.
Free ITIL® official sample exam, answers and rational
Sample exams practice, study notes and techniques that help you passing the exam.
Official ITIL® Practitioner guide, needed for the open book exam (optional for the online and remote training)
Optional : Exam on the 3rd day of the course if class room training, or Exin Anywhere exam voucher. Type your paragraph here.