ITIL® Practitioner

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About ITIL®

 ITIL® Practitioner course is a 2-day course leading to the ITIL® Intermediate Qualification, ITIL® Practitioner Certificate is a freestanding qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules leading to the ITIL® Expert in IT Service Management Certificate.

The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL® framework to support your business' objectives.

It is the next step after ITIL® Foundation for professionals who have already learned the basics of IT Service Management (ITSM). 

Prerequisites

 ITIL® Foundation Certificate

Course Outline

 ITIL® Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.
ITIL® Practitioner also covers three key areas crucial for success of any improvement initiatives:

  • Organizational Change Management
  • Communication
  • Measurement and Metrics


The ITIL® Practitioner guidance follows 9 Guiding Principles:

  • Focus on value
  • Design for experience
  • Start where you are
  • Work holistically
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Collaborate
  • Keep it simple

Credit:

 3 Credit toward ITIL® Expert 

Exam

105 minutes, Open Book
Online or paper (optional)
Scenario based, 40 multiple choice questions.
Passing score in 70% (28 correct answers) 

What will you get during the course?

 Professional accredit training by Accredit trainer who has at least 6 years of experience as ITIL® expert.
Accredited presentation and study notes.
Free ITIL® official sample exam, answers and rational
Sample exams practice, study notes and techniques that help you passing the exam.
Official ITIL® Practitioner guide, needed for the open book exam  (exam is included with the class)
Exam on the 3rd day of the course if class room training, or Peoplecert exam voucher. Type your paragraph here   (exam is included with the class) .