ITIL® Foundation

About ITIL®

The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for Information Technology Services Management (ITSM), Information Technology (IT) development and IT operations.
ITIL gives detailed descriptions of a number of important IT practices and provides comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs. ITIL is published in a series of books, each of which covers an IT management topic 

Who should attend?

 ITIL® V3 Foundation is an introductory level course intended for IT professionals responsible for developing, supporting, and operating application-based IT services (e.g., messaging) and infrastructure-based IT services (e.g., network services).
 

Prerequisites

There are no prerequisites. Work experience in IT services is recommended 

Course Outline

Module 1: Introduction to the Service Management Lifecycle
Module 2: Service Strategy
Module 3: Service Design
Module 4: Service Transition
Module 5: Service Operation
Module 6: Continual Service Improvement
Module 7: Summary and Exam Preparation
Examination (Optional) 


Professional accredit training by Accredit trainer who has at least 6 years of experience as ITIL® expert.
Accredited presentation and study notes.
Free ITIL® official sample exams, answers and rational
Sample exams practice, study notes and techniques that help you passing the exam.
Official ITIL® Introductory guide 
Optional :    Exam on the 3rd day of the course if class room training, or Exin Anywhere exam voucher 

Credits

 2 Credits to ITIL Expert 

Optional Exam:

 60 Minutes, Closed Book, Online or paper (optional)
40 Questions Passing score : 65% ( 26/40)