The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for Information Technology Services Management (ITSM), Information Technology (IT) development and IT operations.
ITIL gives detailed descriptions of a number of important IT practices and provides comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs. ITIL is published in a series of books, each of which covers an IT management topic
ITIL® V3 Foundation is an introductory level course intended for IT professionals responsible for developing, supporting, and operating application-based IT services (e.g., messaging) and infrastructure-based IT services (e.g., network services).
There are no prerequisites. Work experience in IT services is recommended
Module 1: Introduction to the Service Management Lifecycle
Module 2: Service Strategy
Module 3: Service Design
Module 4: Service Transition
Module 5: Service Operation
Module 6: Continual Service Improvement
Module 7: Summary and Exam Preparation
Professional accredit training by Accredit trainer who has at least 6 years of experience as ITIL® expert.
Accredited presentation and study notes.
Free ITIL® official sample exams, answers and rational
Sample exams practice, study notes and techniques that help you passing the exam.
Official ITIL® Introductory guide
Optional : Exam on the 3rd day of the course if class room training, or Exin Anywhere exam voucher
2 Credits to ITIL Expert
60 Minutes, Closed Book, Online or paper (optional)
40 Questions Passing score : 65% ( 26/40)